Cancellation Policy

1. Policy Scope

This order cancellation policy applies to all furniture, home goods and supporting accessories purchased from the Mofishomedecordesign online store by customers located in the United States. All users who browse the website or place orders are deemed to accept and comply with all terms of this official cancellation policy. This policy independently regulates pre-shipment and post-shipment order cancellation rules, separate from the store’s return and exchange policies.

2. Order Cancellation Rights

In compliance with United States consumer protection regulations, customers are entitled to apply for order cancellation. The processing rules differ based on whether the order has been shipped. No application reason is required for valid cancellation requests within the regulated period.

3. Applicable Users

This cancellation policy applies exclusively to all individual end consumer customers of the Mofishomedecordesign online store.

4. Cancellation Rules & Conditions (Pre-Shipment & Post-Shipment)

Pre-Shipment Cancellation: For orders that have not been processed or shipped, customers may cancel their orders directly at any time after payment confirmation. No product return is required, and no shipping cost will be incurred. Post-Shipment Cancellation: For orders that have already been shipped out, direct cancellation and refund without return is not supported. If customers still need to cancel the order, they must wait until the products are delivered. All items must be kept brand new, unused and in fully resalable condition, with complete original packaging, accessories and official product manuals for return processing.

5. Official Cancellation Process

Customers must submit a formal order cancellation request via our official email channel. All requests must include accurate valid order numbers and corresponding product information to facilitate official verification and processing.

6. Dedicated Cancellation Email

All order cancellation applications must be submitted to our official email address: info@mofishomedecordesign.com. Our team will confirm the receipt of your cancellation request within 24 hours.

7. Application Review & Confirmation

After receiving your cancellation request, our team will first verify the order shipment status and check whether the application complies with corresponding cancellation rules. For approved requests, we will send an official cancellation confirmation email to customers with detailed follow-up instructions.

8. Refund Processing Regulations

Pre-Shipment Orders: Once the pre-shipment cancellation request is approved, we will initiate a full refund via the customer’s original payment method. The refund will be completed within 2 business days. Post-Shipment Orders: For shipped orders, refunds will be processed only after we receive, inspect and confirm the returned products meet resalable standards. The full refund will be completed via the original payment method within 2 business days after inspection approval.

9. Return Shipping Cost Rules

Pre-Shipment Cancellation: No return shipment is required, so no shipping fees apply. Post-Shipment Cancellation: All return shipping costs incurred for post-shipment order cancellation are fully covered by Mofishomedecordesign. Customers do not need to bear any transportation expenses. Once your post-shipment return request is approved, we will provide a prepaid shipping label, together with standardized packaging guidelines and detailed return instructions.

10. Official Return Delivery Address

Only products for post-shipment cancellation need to be returned to our designated official address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States

11. Special Exception Handling

If returned products are damaged during transit or fail our official quality and condition inspection, our customer support team will contact customers actively to communicate the situation and negotiate a reasonable settlement solution.

12. Cancellation Inquiry Channels

For any consultation and questions regarding order cancellation rules, application progress and refund status, customers may contact us via:

Phone: +1 8038342519

Email: info@mofishomedecordesign.com.

We guarantee a formal reply within 24 hours for all valid inquiries.

13. Governing Law

This order cancellation policy and all order cancellation behaviors between customers and the company are governed by the applicable federal and state consumer protection laws of the United States.

14. Information Transparency

All cancellation application reviews, status updates and refund arrangements will be confirmed through official email notifications. Customers can check every processing step and real-time refund status throughout the entire procedure with transparent information.

15. Official Record Retention

We will completely archive all order cancellation records, application information and related communication contents for long-term inquiry, after-sales traceability and continuous service optimization.

16. Company Information

Website Owner: MOFIS HOME DECOR & DESIGN LLC

Company Name: MOFIS HOME DECOR & DESIGN LLC

Address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States

EIN: 87-2151951