Terms of service
1. Policy Scope
These terms of service apply to the U.S. online store of Mofishomedecordesign, covering the sales of furniture, home products and supporting accessories within the United States. By browsing the website and placing orders, customers fully agree to abide by these terms and all relevant store policies.
2. Order Processing Time
All orders will be processed within 1-3 business days after payment confirmation. The processing procedure includes order verification, product packaging and shipping label generation.
3. Shipping Carriers
We cooperate with reliable shipping carriers including UPS, FedEx and USPS to ensure timely delivery of all orders. Trackable shipping information is provided for every order for real-time logistics inquiry.
4. Delivery Inspection Rules
Customers shall inspect the packaging integrity and product condition immediately after receiving goods. Please contact our customer service promptly if any product damage, missing parts or quality issues are found.
5. 14-Day No-Reason Return Policy
Customers may apply for a return and refund within 14 days after product receipt without providing any reason if unsatisfied with the purchase. All returned products must meet the official return standards. Please refer to the detailed return policy for specific rules.
6. Return Product Requirements
All returned items must be brand new and unused without scratches, damage or stains. The original packaging, all accessories and instruction manuals must be completely returned in full condition without any omission.
7. 14-Day Exchange Policy
Customers can apply for product exchange within 14 days after receiving the goods. Exchanged products must comply with the same return standards: brand new, unused, undamaged and non-contaminated. See the detailed exchange policy for further details.
8. Return & Exchange Procedures
Customers may submit return or exchange applications via our official email: info@mofishomedecordesign.com with your order number and relevant information. All shipping fees for returns and exchanges are borne by the merchant. We will respond within 24 hours after receiving valid applications. Once approved, we will send a prepaid return shipping label and provide detailed guidelines for product packaging and return delivery.
9. 2-Year Warranty Service
We provide a 2-year limited warranty for all in-store products, covering manufacturing defects and material quality issues. If eligible quality problems occur within the warranty period, customers can contact customer service for repair or replacement services.
10. Intellectual Property Statement
All website content including texts, product images and original designs are exclusively owned by MOFIS HOME DECOR & DESIGN LLC and protected by U.S. and international intellectual property laws. Unauthorized copying, distribution and commercial use are strictly prohibited.
11. Company & Customer Service Information
Company Name: MOFIS HOME DECOR & DESIGN LLC
Address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States
EIN: 87-2151951
Phone: +1 8038342519
Email: info@mofishomedecordesign.com
Business Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday
Service Commitment: All email inquiries will be replied within 24 hours