Shipping policy
1. Policy Scope
This shipping policy applies to all furniture, home products and supporting accessories sold by the Mofishomedecordesign online store for customers located within the United States. Any website browsing behavior or order placement means customers fully agree to abide by this official shipping policy.
2. Order Processing Period
All confirmed paid orders will be processed within 1 to 3 business days, excluding weekends and official U.S. public holidays. Standard processing procedures cover order information verification, product packaging and shipping label generation.
3. Shipping Carriers
We partner with authoritative and reliable logistics providers including UPS, FedEx and USPS. We adopt professional distribution services to ensure all orders can be delivered safely and punctually to every region across the United States.
4. Shipping Fee Standards
Free standard shipping service is available for all orders with a total amount of $115 and above. A fixed shipping fee of $11 will be charged for orders under $115, which covers all product packaging expenses and transportation costs during delivery.
5. Standard Delivery Time
After order processing and shipment, the general delivery time within the United States is 4 to 7 business days for all valid orders.
6. Delivery Coverage
Our shipping service covers the entire territory of the United States, including urban areas and remote regional areas. All customers can enjoy unified, stable and consistent delivery services regardless of their specific shipping address.
7. Receipt & Product Inspection
Customers are required to check the outer packaging integrity and overall product condition immediately upon receiving the goods. Please get in touch with our customer service team without delay if you find product damage, missing items or any other abnormal situations.
8. 14-Day Refund Policy
Customers can apply for a no-reason refund within 14 days after receiving the products if they are unsatisfied with the purchased items. The returned goods must be kept in brand-new and unused condition to meet the return requirements. Once your return application is approved, we will provide a prepaid return shipping label, together with detailed guidelines for product packaging and return delivery address. For more specific rules, please refer to our complete official Return Policy.
9. Customer Contact Channels
If you have any inquiries, doubts or problems related to shipping services, please contact us through the following official channels:
Phone: +1 8038342519
Email: info@mofishomedecordesign.com
Business Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday
Service Commitment: All email inquiries will receive a professional response within 24 hours.
10. Official Company Information
This official website is independently owned and operated by MOFIS HOME DECOR & DESIGN LLC.
Company Name: MOFIS HOME DECOR & DESIGN LLC
Address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States
EIN: 87-2151951