Refund policy

We provide a 14-day free return and exchange policy for all customers. Within 14 calendar days after you receive your purchased product, you are eligible to submit a return or exchange application without stating any reasons. All shipping fees incurred during the return and exchange process shall be fully covered by our company. Kindly note that this policy will expire automatically once the 14-day window ends, and we will no longer accept relevant applications afterward.

All goods submitted for return or exchange must remain brand new and completely unused. You are required to send back the complete set of goods including the original outer packaging, all matching accessories and supporting instruction manuals together with the main product; incomplete sets cannot pass our return inspection.

If you intend to apply for a return, please send an application email to our official service mailbox: info@mofishomedecordesign.com. All returned merchandise should be delivered to our designated warehouse address: 2108 BRENTFIELD DR, WYLIE, TX 75098,United States. After we review and approve your return request, we will send a pre-paid freight return shipping label to you, alongside detailed guidance on proper packaging standards and delivery requirements. Any packages sent to our address without prior official return application will be rejected unconditionally by our warehouse staff.

For any inquiries or doubts regarding return and exchange procedures, you may reach out to our customer service team anytime via info@mofishomedecordesign.com.

Product Damage & Delivery Errors

We recommend you fully inspect your parcel immediately upon receiving the goods. If you find the product is factory defective, physically damaged during transit, or you have received an incorrect item, please contact us right away. Our team will assess the specific situation promptly and arrange appropriate remedial solutions for you.

Exchange Arrangement

If you need to exchange your product for another style or specification, the most efficient solution is to complete the full return procedure for your current item first. After we confirm and accept your returned goods, you may place a brand-new separate order for the target product you want.

Refund Processing Rules

Once your returned goods pass our inspection and satisfy all return eligibility standards, we will initiate your refund within 2 business days. The full refund amount will be transferred back through the original payment channel you used to place your order.