1. Policy Scope
This exchange policy governs all furniture items and supporting accessories sold to United States customers through the Mofishomedecordesign official website, covering all exchange-related service rules and procedures.
2. Exchange Timeframe
Customers are eligible for no-reason exchange services within 14 days after product delivery and receipt. No explanation or justification is required to submit a valid exchange application within the valid period.
3. Exchange Eligibility
All items submitted for exchange must be in brand-new, unused condition with no damage, wear or defects. Customers are required to return the complete original packaging, matching accessories and official product manuals together with the purchased items.
4. Application Procedure
To initiate an exchange, customers shall submit a formal exchange request via official email and provide their valid order number for verification and processing.
5. Application Confirmation
Our team will review all exchange applications and confirm processing eligibility within 24 hours upon receipt. Approved applicants will receive detailed operational guidelines and key reminders for the entire exchange process.
6. Return Shipping Address
All products for exchange must be shipped to our official designated address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States
7. Shipping Fee Provision
Mofishomedecordesign fully covers all shipping costs associated with product exchanges. Customers are not required to pay any transportation fees or additional service charges for eligible exchange orders.
8. Product Inspection Rules
After receiving returned items, we will conduct a comprehensive inspection to verify whether the products meet exchange standards, including unused status and complete packaging and accessories. Once your exchange request is approved, we will provide a prepaid return shipping label, along with professional packaging and delivery instructions for your reference.
9. Exchange Processing Timeline
All products that pass inspection and meet official exchange conditions will be replaced as quickly as possible, with a standard processing time of within 2 business days.
10. Ineligible Product Handling
If returned items fail to meet exchange requirements, our customer support team will contact customers to explain the specific reasons. We will either arrange the original product return or formally reject the exchange application based on the actual product condition.
11. Customer Support Service
Customers may contact our support team via phone or email throughout the exchange process to obtain professional guidance, problem solving and personalized assistance.
12. Policy Updates
Mofishomedecordesign reserves the right to modify and update this exchange policy at any time. All policy revisions will be published on the official website or delivered to customers via email notification.
13. Company Information
Website Owner: MOFIS HOME DECOR & DESIGN LLC
Company Name: MOFIS HOME DECOR & DESIGN LLC
Address: 2108 BRENTFIELD DR, WYLIE, TX 75098, United States
EIN: 87-2151951
Phone: +1 8038342519
Email: info@mofishomedecordesign.com
Business Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday
Service Commitment: All email inquiries will be responded within 24 hours.